FAQ's
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping take?
Shipping times vary based on your region. Most orders ship within 24 to 48 hours and arrive within 3 to 7 business days in the United States and 7 to 14 business days internationally. You will receive tracking information as soon as your order is on the way.
How much is shipping? Where do you ship to?
We ship worldwide. Shipping rates depend on your location and are calculated at checkout. Free shipping is available when your order meets the minimum spend for your region.
Can you tell me more about your shipping process?
Once you place your order, it is packed in protective materials to maintain freshness and shipped through reliable carriers. You will receive a confirmation email followed by tracking updates until your order arrives.
How can I track my order?
After your order ships, you will receive a tracking link by email. You can use this link to monitor the progress of your delivery at any time.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
We work with suppliers who follow responsible sourcing practices and use high quality ingredients that meet strict standards for purity and safety. Our packaging is produced with reduced waste in mind and we are moving toward even more eco-friendly materials over time. A full sustainability breakdown will be added to our site soon.
Can I see your certificates?
All Jojo Bar formulas are produced in facilities that hold key quality and safety certifications. These include GMP certification for manufacturing and third-party testing for ingredient purity. Certificate documents can be provided on request through our contact form.
Where are your products made?
Jojo Bars are manufactured in a GMP certified facility with strict quality controls. We work with trusted suppliers to source premium ingredients from multiple regions, depending on the specific nutrient and availability.
Do you offer samples of your product?
We occasionally release sample packs during new product launches or limited promotions. Join our email list or follow our social channels to be notified when samples are available.
Where can I find more information?
You can find full product details on each product page, including ingredients, benefits, usage, and nutrition. For anything not covered there, reach out to our support team and we will assist you directly, 24/7.
"World Class customer support. I made a mistake with my order and got the wrong shipping address. They helped fix the problem right away."
Vincent R. Costa, Canada.
